Down to earth employment law specialists,
dedicated to achieving the best solutions for you
“Praised for the ability to ‘go the extra mile’ for clients which includes employers and senior executives”
Legal 500 2016
If you are an Employer
If you are an Employee
If you are an Employer
If you are an Employee
By phone
t: 02920 599993
m: 07977 545480
By post
Mornington
Drope Road
St Georges-Super-Ely
CF5 6EP
On Social Media
By email
Hourly Rates
Our hourly rates and further costing examples are shown on the ‘for employers’ and ‘for employees’ pages of this website. Please note that all prices shown are subject to VAT (VAT is charged at 20%) being added. Our VAT number is GB 164436407.
Complaints Procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your work.
We are governed by a Code of Conduct set by The Solicitors Regulation Authority. They can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint (and you are a charity, trust or individual as opposed to a Company)
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
The website is www.legalombudsman.org.uk. The telephone number is 0300 555 0333 between 9am to 5pm. Email enquiries@legalombudsman.org.uk. Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
The Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
You may also be entitled to use an EU online dispute resolution service which can be found at http://ec.europa.eu/odr. Our email address is admin@refreshinglawltd.co.uk
Refreshing Law Limited is a company registered in England & Wales under company number 08567482, registered office Mornington, Drope Road, St Georges-Super-Ely, CF5 6EP. The sole director is Anna Denton-Jones. We are authorized and regulated by the Solicitors Regulation Authority under firm number 598586. VAT number GB164436407.